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Global Reporting Initiative Index
Our sustainability reporting conforms to Global Reporting Initiative (GRI) G3 Guidelines and meets the criteria for GRI Application Level B. The detailed GRI Index chart below maps our online and report disclosure to GRI indicators. The Spectra Energy Responses column includes links to our Web site and references to page numbers that link within our 2007-2008 Baseline Sustainability Report (pdf, 14.3 MB).
Standard Disclosures
| Indicator |
Description |
Spectra Energy Response |
| |
| Strategy and Analysis |
| 1.1 |
CEO statement - vision and strategy |
See Letter from Our Chief Executive Officer (Sustainability Report, pages 2-3), Our Approach to Sustainability and Sustainability Performance Scorecard (Sustainability Report, pages 8-9). |
| 1.2 |
Key impacts, risks and opportunities |
See Our Approach to Sustainability (Sustainability Report, page 8) and Natural Gas as a Part of North America's Energy Future (Sustainability Report, page 11). |
| |
| Organizational Profile |
| 2.1 |
Name of the organization |
Spectra Energy Corp. |
| 2.2 |
Primary brands, products and services |
See Our Company and Our Businesses (Sustainability Report, pages 4-7). |
| 2.3 |
Operational structure of the organization |
See Our Company and Our Businesses (Sustainability Report, pages 4-7). |
| 2.4 |
Headquarters |
Houston, TX |
| 2.5 |
Countries of operations |
United States and Canada |
| 2.6 |
Ownership and legal form |
Spectra Energy Corp (NYSE: SE) is a Fortune 500, investor-owned corporation. |
| 2.7 |
Markets served |
Spectra Energy is one of North America's leading natural gas infrastructure companies, offering services in the gathering and processing, transportation and storage, and distribution businesses. Our primary markets are the Northeast and Southeast United States and in Ontario and Western Canada. See What We Do and Our Company and Our Businesses (Sustainability Report, pages 4-7) for a description of the markets we serve. |
| 2.8 |
Scale of the organization |
See Our Company and Our Businesses (Sustainability Report, pages 4-7) and Our Company at a Glance. |
| 2.10 |
Awards recently received |
See Appendix A: Awards and Recognition (Sustainability Report, page i). For 2009 Spectra Energy has been included in the Dow Jones Sustainability Index, the Carbon Disclosure Leadership Index, and was listed as the Fortune 100 Most Admired company in the industry. |
| |
| Report Parameters |
| 3.1 |
Reporting period |
Calendar year 2007, with certain supplemental material in 2008, as appropriate. |
| 3.2 |
Date of the most recent report |
October 2008. |
| 3.3 |
Reporting cycle |
Biennial. |
| 3.4 |
Contact person |
Elie Atme, Director of Sustainability, Spectra Energy. |
| 3.5 |
Process for defining content |
See About this Report (Sustainability Report, page 1) and Our Approach to Sustainability (Sustainability Report, page 8). |
| 3.6 |
Boundary of the report |
Spectra Energy's operated assets. Except where noted, the report excludes DCP Midstream, a non-operated joint venture. |
| 3.7 |
Specific limitations |
None. |
| 3.8 |
Basis for reporting |
Ownership share, unless otherwise noted. |
| 3.9 |
Data measurement techniques |
Our responses are consistent with the GRI Indicator Protocols. Quantitative data provided are based on direct measurements, estimates and calculations, as appropriate, using methodologies based on industry or internationally recognized standards. |
| 3.10 |
Effect of re-statements |
None. The 2007 baseline report is Spectra Energy's first Sustainability report. |
| 3.11 |
Significant changes |
None. The 2007 baseline report is Spectra Energy's first Sustainability report. |
| 3.12 |
Location of Standard Disclosures |
Included in this table and Appendix C: GRI Index (Sustainability Report, page iv). |
| 3.13 |
Assurance |
We did not seek assurance for this report. |
| |
| Governance, Commitments and Engagement |
| 4.1 |
Governance structure |
See Corporate Governance and Ensure Strong Corporate Governance and Business Ethics (Sustainability Report, pages 16-19). |
| 4.2 |
Is the Chair an executive officer? |
Mr. William T Esrey, Chairman of the Board of Spectra Energy Corp, is an independent director. |
| 4.3 |
Independent directors |
As of May 7, 2009, Spectra Energy's board consists of 10 members, eight of whom are independent, as defined by New York Stock Exchange (NYSE) guidelines. One member is an executive director and one member is classified as a non-executive director. See Board of Directors. |
| 4.4 |
Contact with the Board of Directors |
Interested parties may communicate with our directors by writing to: Corporate Secretary, Spectra Energy Corp, P.O. Box 1642, 5400 Westheimer Court, Houston, TX 77056-5310. |
| 4.5 |
Linkage of compensation and performance |
The objective of our compensation program is to link compensation to both individual and company performance, on both a short and long term basis, with the achievement of predetermined performance targets. For more information, please see pages 19-46 of our March 2008 Proxy Statement. |
| 4.6 |
Avoiding conflicts of interest |
See the Code of Business Conduct and Ethics for the Board of Directors (pdf, 18 KB). |
| 4.7 |
Determining qualifications of the Board of Directors |
See the Principles for Corporate Governance (pdf, 32 KB) adopted by the Spectra Energy Board of Directors. |
| 4.8 |
Internal mission and values |
See the Spectra Energy Charter and Code of Business Ethics. |
| 4.9-4.10 |
Governance procedures and performance |
See Ensure Strong Corporate Governance and Business Ethics (Sustainability Report, pages 16-19) and Corporate Governance. |
| 4.11 |
Precautionary principle |
Spectra Energy has developed a uniform corporate-wide risk analysis framework to ensure the oversight and management of its four major risk categories: Financial, Strategic, Operational and Legal / Governance. We employ a comprehensive approach to risk management that includes risk assessment, risk management, and risk communication / reporting. See Risk Management (Sustainability Report, pages 18-19). For information on the management of operational risks, see Operate Responsibly, Reliably and Safely (Sustainability Report, pages 20-25). |
| 4.12 |
Endorsement of externally developed charters, principles and other initiatives |
Spectra Energy has not endorsed any externally developed charters, principles or other initiatives. We are members of several organizations which are listed in the response to 4.13 below, with further information in Appendix A: Awards and Recognition (Sustainability Report, page i). |
| 4.13 |
Association memberships |
Association memberships include the Interstate Natural Gas Association of America, Canadian Gas Association, Canadian Energy Pipeline Association and Ontario Energy Association. |
| 4.14-4.17 |
Stakeholder groups |
See Stakeholder Engagement, and Establish Win-Win Relationships and Stakeholder Engagement (Sustainability Report, pages 13-15). |
Economic Indicators
Management Approach:
Our economic responsibility is to prosper as a business – to generate value for our shareholders while delivering safe reliable and cost effective service for our customers. In meeting this responsibility, we contribute significantly to society, which requires safe, reliable energy and relies on healthy businesses to support a strong economy and communities. See Deliver Superior Economic Results (Sustainability Report, pages 10-15).
| Indicator |
Description |
Spectra Energy Response |
| |
| Economic Performance |
| EC1 |
Financial performance |
See Financial Performance and Deliver Superior Economic Results (Sustainability Report, pages 10-15). |
| EC2 |
Financial implications of climate change |
See pages 62-63 of the Spectra Energy Corp., Form 10-K, dated February 28, 2008; Progressive Approach to Climate Change (Sustainability Report, pages 28-31) and our response to the Carbon Disclosure Project. |
| EC3 |
Defined benefit plan obligations |
See pages 120-130 of the Spectra Energy Corp., Form 10-K, dated February 28, 2008 |
| EC4 |
Financial assistance from government |
We do not track the tax credits, subsidies and other incentives from our government entities. |
| |
| Market Presence |
| EC5 |
Entry level wages |
Our lowest entry level wage in 2008 is $8.25 per hour for U.S. employees. Federal minimum wage is $5.85 per hour as of July 24, 2008. |
| EC6 |
Policies, practices and proportion of spending on locally-based suppliers |
See Spending on Local Goods and Services, Supplier Diversity in Support and Engage Our Communities (Sustainability Report, pages 38-41). |
| EC7 |
Procedures for local hiring and percent of local senior management |
We recruit, select, train and compensate based on merit, experience and other work-related criteria. See Equal Employment Opportunity on page 23 of our Code of Business Ethics (pdf, 404 KB). |
| |
| Indirect Economic Impacts |
| EC8 |
Investments for local benefit |
In 2007 we gave back more than $5.5 million to our communities, mainly through our philanthropic foundation, matching gift programs and employee and retiree volunteerism. See Support and Engage Our Communities (Sustainability Report, pages 38-41), Community Relations and Spectra Energy Foundation. |
| EC9 |
Indirect economic impacts |
Spectra Energy's indirect economic impacts are discussed in Deliver Superior Economic Results (Sustainability Report, page 10) and Support and Engage Our Communities (Sustainability Report, pages 38-41). Contributions by the Spectra Energy Foundation also provide indirect economic impacts. In addition, Union Gas's demand side management portfolio creates benefits for the government and citizens of Ontario through the recovery of all the energy savings (electric, water and gas) as well as the costs of providing the program. This value is called Total Resource Cost (TRC). Over the past 10 years Union has delivered benefits worth $815 million. In 2007 alone, Union Gas' TRC benefits to Ontario were $216 million. |
Environmental Indicators1
Management Approach:
We will integrate environmental performance improvement into our overall business plans in areas that matter most to our stakeholders and to our business – minimizing our environmental footprint, taking a progressive approach to climate change and championing energy conservation. See Protect the Environment (Sustainability Report, pages 26-31).
| Indicator |
Description |
Spectra Energy Response |
| |
| Materials |
| EN1 |
Weight or volume of materials |
We do not currently track this information. |
| EN2 |
Materials used that are recycled content |
We do not currently track this information. |
| |
| Energy |
| EN3 |
Direct energy consumption by primary energy source. |
Natural gas is our primary direct energy source. The amount of natural gas used to create energy is quantified for the purposes of calculating and reporting direct greenhouse gas emissions. Greenhouse emissions data can be found in Appendix B: Environmental Data 2007 (Sustainability Report, page iii). |
| EN4 |
Indirect energy consumption by primary source. |
1,581 thousand MWh of electricity was used in 2007. Spectra Energy purchases 100% of its electricity from Canada and the United States. When Spectra Energy purchases electricity it does not directly request power generated from renewable sources. However, a significant portion of Spectra Energy’s purchased electricity in some of its operating areas, such as British Columbia, does come from renewable sources such as those from BC Hydro. |
| EN5 |
Energy saved due to conservation and energy efficiency efforts |
See Championing Energy Conservation (Sustainability Report, pages 28-30). |
| EN6 |
Providing energy efficiency products and services |
See Championing Energy Conservation (Sustainability Report, pages 28-30). |
| EN7 |
Initiatives to reduce indirect energy consumption and results achieved |
Flexible work policies, programs to support use of mass transit, van pooling, use of teleconferences and energy efficiency practices in our office buildings are some of the ways that we reduce indirect energy consumption; however, we do not currently calculate the energy reductions that result from these programs. |
| |
| Water |
| EN8 |
Water withdrawal |
Spectra Energy uses water primarily for natural gas processing and in gas storage operations. Water is primarily sourced from wells and, in a few cases, rivers. At other sites, such as office buildings, water is purchased from municipalities and water use is tracked through the municipal billing process at the site level. |
| EN9 |
Water sources and habitats affected by withdrawals |
We do not currently track this information. |
| EN10 |
Water recycled or reused |
We do not currently track this information. |
| |
| Biodiversity |
| EN11 |
Land adjacent to protected areas |
Information is tracked at the site and facility level per ESIA requirements. ESIAs for major projects are publically available at the following NEB and FERC web sites. |
| EN12 |
Impacts on high biodiversity value areas |
Information is tracked at the site and facility level per ESIA and permit requirements. ESIAs for major projects are publically available at the following NEB and FERC web sites. |
| EN13 |
Habitats protected or restored |
Information is tracked at the site and facility level per ESIA and permit requirements. ESIAs for major projects are publically available at the following NEB and FERC web sites. |
| EN14 |
Programs to manage biodiversity |
See Land Stewardship and Access to Sensitive Areas (Sustainability Report, page 27). |
| EN15 |
Special species habitats |
Information is tracked at the site and facility level per ESIA and permit requirements. ESIAs for major projects are publically available at the following NEB and FERC web sites. |
| |
| Emissions, Effluents and Waste |
| EN16 |
GHG emissions in 2007 |
CO₂ equivalents of 11.8 million metric tons in 2007. Also see Progressive Approach to Climate Change and the sections on Championing Energy Conservation (Sustainability Report, pages 28-31), and our response to the Carbon Disclosure Project. |
| EN17 |
Other relevant indirect GHG emissions |
CO₂ equivalents of 1.4 million metric tons in 2007. |
| EN18 |
Initiatives to reduce GHG emissions, and reductions achieved |
See Protect the Environment (Sustainability Report, pages 26-31) and our response to the Carbon Disclosure Project. |
| EN19 |
Ozone depleting emissions, by weight |
Ozone depleting substances are used in refrigeration systems at several of our facilities. Compliance requirements associated with their use are managed at the site level. |
| EN20 |
NOx, SO₂ and other significant air emissions by type and weight in 2007 |
See Appendix B: Environmental Data 2007 (Sustainability Report, page iii). |
| EN21 |
Total water discharges |
This information is not tracked at the corporate level. It is tracked per permit stipulations at the site level only. |
| EN22 |
Total weight of waste by type and disposal method in 2007 |
This information is not tracked at the corporate level. It is tracked per permit stipulations at the site level only. |
| EN23 |
Total number and volume of significant spills |
In 2007 our businesses reported 33 spills. Spill volumes are tracked and reported according to regulatory requirements at the site level. |
| EN24 |
Hazardous waste transported internationally |
Waste is not transported internationally. Hazardous waste is treated and disposed of at licensed facilities, and records are keep as appropriate at the site level. |
| EN25 |
Water discharge impacts |
If applicable to a site, the information is tracked per permit stipulations at the site level only. |
| |
| Products and Services |
| EN26 |
Environmental impact mitigation |
See Championing Energy Conservation for our Stakeholders (Sustainability Report, page 30). |
| EN27 |
Percentage of product that is recycled |
Natural gas is combusted. Efforts to minimize natural gas usage are discussed in Championing Energy Conservation in Our Operations and Championing Energy Conservation for Our Stakeholders (Sustainability Report, pages 28-30). |
| |
| Compliance |
| EN28 |
Incidents and fines for environmental non-compliance |
During 2007, Spectra Energy received 7 notices of violation and paid $8,500 in fines, with the majority of the violations related to the late filing of reports. See Appendix B: Environmental Data 2007 (Sustainability Report, page iii). |
| |
| Transport |
| EN29 |
Transportation impacts for logistical purposes in 2007 |
Company vehicle mileage is reported and warehoused in a fleet management database. Four hybrid vehicles are being piloted in the U.S. and Canada in 2008. |
| |
| Overall |
| EN30 |
Environmental protection expenditures |
Environmental expenditure information is reported according to U.S. and Canadian regulatory guidelines. Information about environmental matters is located on page 18 of the Spectra Energy 10-K, dated February 29, 2008. |
1 Spectra Energy operated assets only. Excludes DCP Midstream.
Labor Practices Indicators1
Management Approach:
We intend to fuel our growth by providing a positive work environment that taps the unique talents of our diverse workers, encourages their development and inspires their commitment to our mission of delivering important energy services. See Value and Energize Our People (Sustainability Report, pages 32-37).
| Indicator |
Description |
Spectra Energy Response |
| |
| Labor Practices Indicators |
| LA1 |
Workforce composition |
See Appendix B: Workforce Statistics 2007 (Sustainability Report, page ii). |
| LA2 |
Employee turnover |
See Appendix B: Workforce Statistics 2007 (Sustainability Report, page ii). Employee turnover information by age group and gender is not available. |
| LA3 |
Full-time benefits |
See Benefits. |
| |
| Labor / Management Relations |
| LA4 |
Employees covered by collective bargaining |
45% of Spectra Energy's employees in Canada are covered by collective bargaining agreements. None of Spectra Energy's U.S. employees are covered by collective bargaining agreements. |
| LA5 |
Minimum notice requirements |
We comply with all applicable labor laws in jurisdictions where we operate as well as our collective bargaining agreements. Spectra Energy does not operate in areas where the right to collective bargaining and freedom of association is at risk. |
| |
| Occupational Health & Safety |
| LA6 |
Percent of workforce included in formal joint-management and worker health and safety oversight committees |
All of Spectra Energy's workforce is represented in formal joint management-worker health and safety committees. |
| LA7 |
Safety statistics |
See 2007 Safety Performance (Sustainability Report, pages 20-23) and Appendix B: Health and Safety Data 2007 (Sustainability Report, page ii). |
| LA8 |
Education, counseling, prevention for employees and family programs |
We offer comprehensive preventive healthcare benefits and wellness programs to promote the health and well-being of our workforce. Our Employee Assistance Program, a professional, confidential service, helps employees resolve personal concerns, offering counseling for a broad range of issues and providing referrals to other personal and family services, as needed. |
| LA9 |
Health and safety topics in formal agreements with labor unions |
All Spectra Energy collective bargaining agreements contain articles related to health and safety. |
| |
| Training and Education |
| LA10 |
Training |
The number of hours of training per employee was not collected in 2007; however, with the implementation of our Learning Management System in 2008, this information will be available in the future. |
| LA11 |
Skills management and career transition |
All employees are expected to have a personal development plan to identify their development needs. Spectra Energy employs a number of tools and processes to manage organizational learning and knowledge management including employee self-study, web-based and instructor led courses. Education assistance is available to all regular, full-time employees. |
| LA12 |
Performance reviews |
As of 2008, all employees are expected to have personal development plans and receive annual performance reviews. |
| |
| Diversity and Equal Opportunity |
| LA13 |
Diversity |
See Diversity & Inclusion, Embedding Diversity and Inclusion Throughout the Organization (Sustainability Report, page 36) and Appendix B: Workforce Statistics 2007 (Sustainability Report, page ii). |
| LA14 |
Wages and salaries |
We recruit, select, train and compensate based on merit, experience and other work-related criteria. Spectra Energy's policy is to comply with all state, federal, provincial and local laws and regulations prohibiting discrimination in places where we operate. Wages and salaries are commensurate with the requirements of each job. |
1 Spectra Energy operated assets only. Excludes DCP Midstream.
Human Rights Indicators
Management Approach:
Spectra Energy seeks and values diversity. The dignity of each person is respected, and everyone’s contributions are recognized. We expect Spectra Energy employees to act with mutual respect and cooperation toward one another. We do not tolerate discrimination in the workplace. See Diversity & Inclusion.
| Indicator |
Description |
Spectra Energy Response |
| |
| Investment and Procurment Practices |
| HR1 |
Percent and total number of investment agreements with human rights clauses or that have been screened for such clauses |
As a company operating in North America where laws and regulations protecting human rights are well established, Spectra Energy has not seen the need to develop a policy, implement training and monitoring systems, or screen our suppliers for human rights. Our Charter value of "Respect for the Individual," Code of Business Ethics and Diversity Policy state our commitment to equal opportunity, non-discrimination, and to creating a workplace that embraces diversity and inclusion, and where all individuals are valued and respected. |
| HR2 |
Percent of significant suppliers and contractors screened for human rights, and actions taken |
We do not screen our suppliers and contractors for human rights performance. |
| HR3 |
Training on human rights policies |
All employees are trained in our Code of Business Ethics, which includes human rights topics. |
| |
| Non-Discrimination |
| HR4 |
Incidents of discrimination and actions taken |
We do not publicly report this information. Company policies require management action upon allegations of discriminatory behavior. |
| |
| Freedom of Association and Collective Bargaining |
| HR5 |
Operations with freedom of association and collective bargaining at significant risk |
None. |
| |
| Child Labor |
| HR6 |
Operations at risk for incidents of child labor |
None. |
| |
| Forced and Compulsory Labor |
| HR7 |
Operations at risk for incidents of forced or compulsory labor |
None. |
| |
| Security Practices |
| HR8 |
Percent of security personnel trained in company human rights policies |
Security personnel, as employees of our contractors, are trained by their employers in relevant Spectra Energy policies and procedures. |
| |
| Indigenous Rights |
| HR9 |
Total number of violations involving human rights of indigenous peoples and actions taken |
None. |
Social Indicators
Management Approach:
Spectra Energy is privileged to be a part of thousands of communities across North America. As a responsible, responsive corporate steward, we respect the unique qualities of each, and we contribute on many levels: from delivering cost-effective energy services and spurring local economic development, to encouraging spirited employee volunteers and directing corporate philanthropy to pressing community needs. See Support and Engage Our Communities (Sustainability Report, pages 38-41).
| Indicator |
Description |
Spectra Energy Response |
| |
| Community |
| SO1 |
Programs to assess and manage operational impacts on communities |
We have formal processes in place to assess and monitor our impact on communities, and we conduct environmental and social impact assessments for new projects and on-going operations in consultation with local stakeholders and in accordance with company policies and government regulations. See Stakeholder Engagement and Community Stewardship (Sustainability Report, page 39). |
| |
| Corruption |
| SO2 |
Percent and number of business units analyzed for corruption risk |
100 percent of Spectra Energy's business units are subject to corruption risk assessments. |
| SO3 |
Percent of employees trained in anti-corruption policies and procedures |
All employees receive periodic training in the Code of Business Ethics, which includes anti-corruption policies and procedures. New employees are required to complete training in the Code of Business Ethics within 5 days of being hired. |
| SO4 |
Actions taken in response to corruption incidents |
Spectra Energy does not publicly report breaches of our Code of Business Ethics. All allegations of breaches to the Code of Business Ethics are investigated. As appropriate, findings are reported to the Audit Committee of the Board of Directors. |
| |
| Public Policy |
| SO5 |
Public policy positions and participation and lobbying |
We engage in public policy discussions through our leadership roles and membership in trade associations, and through direct engagement on specific issues. See Public Policy Participation (Sustainability Report, page 19) and Actively Influencing Climate Change Policy (Sustainability Report, page 31). |
| SO6 |
Total value of financial and in-kind contributions for political purposes |
Spectra Energy Corp Political Action Committee (Spectra-DCP PAC) is the voluntary, non-partisan employee political action committee for Spectra Energy in the United States. PAC contributions are publicly disclosed in Spectra-DCP PAC filings with requisite state and federal election commissions and agencies. In addition, Spectra Energy, including its business units and affiliates, on occasion, make financial contributions to registered political parties, registered political action committees, or registered candidate campaigns associated with political fundraising events and activities, consistent with the laws and regulations of each jurisdiction in which the company conducts business. Contributions on behalf of Spectra Energy are made in compliance with all applicable federal, state or provincial laws and in accordance with Spectra Energy’s Charter and Code of Business Ethics. |
| |
| Anti-Competitive Behavior |
| SO7 |
Number of legal actions for non-competitive behavior |
Spectra Energy is not involved in any legal actions for non-competitive behavior. |
| |
| Compliance |
| SO8 |
Significant fines paid for non-compliance with regulations in 2007 |
None. |
Product Responsibility Indicators
Management Approach:
Responsible, reliable and safe operations are essential for creating superior and sustainable value for our investors, customers, employees and communities. We are fully engaged in protecting the integrity of our assets and the public we serve. We strive for continuous improvement in our safety performance and a safety culture in which every employee and contractor starts each day with a sense of purpose and ends each day safely with a sense of accomplishment. See What We Do and Operate Responsibly, Reliably and Safely (Sustainability Report, pages 20-25).
| Indicator |
Description |
Spectra Energy Response |
| |
| Customer Health and Safety |
| PR1 |
Life cycle stages in which health and safety impacts of products and services are assessed for improvements |
Health and safety impacts are assessed from project design and construction through to operations and decommissioning. See Operate Responsibly, Reliably and Safely (Sustainability Report, pages 20-25). We are dedicated to the safe operation of our facilities and to the protection of our employees, the public and the environment. See Public Safety and Union Gas Safety. |
| PR2 |
Number of incidents on non-compliance with health and safety codes |
None. |
| |
| Product and Service Labeling |
| PR3 |
Labeling information required by procedures |
Our natural gas products and services are carefully regulated, and are provided in accordance with all laws and regulations. We also provide extensive Public Safety information through our "call before you dig" program, bill inserts, announcements, targeted mailings and our Web site. See Asset and Operations Integrity (Sustainability Report, pages 23-24). |
| PR4 |
Incidents of non-compliance with information and labeling |
None. Spectra Energy is compliant with the labeling requirements for delivery of a bulk hazardous material (controlled products regulation). |
| PR5 |
Practices and results of customer satisfaction surveys |
Customer satisfaction is monitored and improvement targets are set at the business unit level. Results are not communicated externally. |
| |
| Marketing Communications |
| PR6 |
Programs for adherence to marketing regulations |
Our marketing communications are consistent with all known standards. We work closely with our trade associations, such as INGAA and Canadian Gas Association, to promote transparent and accurate information about the benefits of natural gas and services. |
| PR7 |
Incidents on non-compliance with regulations and voluntary codes |
Our products and services are carefully regulated. We have no incidents of non-compliance with marketing communications. |
| |
| Customer Privacy |
| PR8 |
Number of substantiated complaints or breaches of customer privacy |
None. |
| |
| Compliance |
| PR9 |
Fines paid for non-compliance with regulations and codes for use of products and services |
None. |
|
|